Effective Date 14 April 2021 (last updated 14 April 2021)

Customer Information Policy

When you place an order through papajohns.qa, you need to be registered and log­ged into your account. From your account, we will capture your name, email address, phone number and address listed. You will be required to manually enter your credit card details. This information allows us to process and fulfil your order successfully.

Customer Information Protection

When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorized access.

Credit Card Details

All credit card payments are processed securely through the Master card Payment Gateway.

SSL Certificate

We offer Credit Card payments for all our registered users. Credit Card payments are made directly through SSL Encryption software to ensure your personal details are kept safe.

Card Payment

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Refund Or Return

Refunds will be done only through the Original Mode of Payment.

Cancellation And Replacement

We are committed to ensuring your satisfaction with any item you have ordered from us.

Please contact customer service if you open the packaging and discover that the item is damaged or a wrong item received.

Method Of Payments/Card Types Accepted And Currency

We accept payments online using Visa and MasterCard credit/debit card in QAR (or any other agreed currency).

Items/Products

List of products and offers and its pricing will be available in the website. The Pricing of the items may vary, the customer has to visit the website when required for latest pricing.

Delivery Policy

We will aim to provide you with your ordered Products as close as possible to your requested delivery/collection time.

The Customer agrees to accept delivery of the Products at the agreed time and place of delivery.

Papa Talk

15% Discount Code’ for giving us your feedback.

• By entering the promotion, entrants are deemed to have read, accepted and agreed to be bound by these terms and conditions and any other requirements of Papa John’s Qatar (Al Majid Jawad).
• To enter, entrants must place and complete an order and then complete and submit our customer satisfaction survey www.papatalkQAT.com using the store ID/details provided on the till receipt or box sticker.
• Only one entry per order number.
• Every time a customer completes a survey they will be given an online discount code on the final page. This code can be redeemed online as per terms and conditions. 15% discount off your next online order.
• To redeem the ‘15% Discount’ with the voucher code an order and purchase must be placed through: www.papajohns.qa
• Voucher codes cannot be used in conjunction with any other offer or promotion.
• Each of the voucher codes will only be valid for a period of one month.
• There is no alternative, cash or otherwise, to the stated prize. The prize cannot be redeemed for cash and is non-transferable.
• Any cost incurred in entering shall be the sole responsibility of the entrant.
• Papa John’s reserves the right at its sole discretion to disqualify from further participation in the promotion any individual found to be tampering with the operation of the promotion or to be acting in any manner deemed to be in violation of these terms and conditions.
• This promotion may be cancelled or amended at any time by without prior notice.

Governing Law And Jurisdiction

This website is governed by the Qatar law.

Feel free to contact us if you have more questions.

If you have any questions about this Policy or want to correct or update your information, please email us at papajohns.feedback@amjqatar.me

You can also write to us or call at:

Al Majed Group Building Suhaim Bin Hamad Street
PO Box Number: 19100
Contact Number: 44247272